Citizen Satisfaction Survey 2009
The results are in for the City of Calgary’s annual Citizen Satisfaction Survey. Each year, The City asks citizens how satisfied they are with the quality of life in Calgary and of the services they receive from their local government. Ipsos Reid, on behalf of The City, conducted a telephone survey of 1,000 citizens of Calgary over the age of 18 and asked them about a number of issues relating to overall level and quality of City services and programs, quality and amount of city contact and communication, levels of taxation and overall quality of life. The survey was conducted between August 31 and September 6, 2009.
• For the first time in three years, positive momentum is noted in attitudes related to quality of life in Calgary.
• Overall, The City of Calgary continues to perform very well, with eight in ten Calgarians rating. The City’s overall performance as “good” to “very good”, a slight improvement from last year.
• 91% of Calgarians view the overall quality of services provided by The City as ‘good’ to ‘very good’.
• Satisfaction with the overall level and quality of City services and programs increased this year by 4%.
• More than eight in ten (82%) Calgarians are satisfied with the job The City is doing to protect the environment.
• Perceptions about the value for property taxes has remained relatively unchanged over the last five years, with 70% of Calgarians providing a perceived value rating of six or higher on a ten-point scale.
Of those surveyed, 78 per cent said they felt safer in their neighbourhood compared to 70 per cent in 2008. Eight in 10 (82 per cent) endorsed the job the City was doing to protect the environment, above the 75 per cent rating of a year ago.
The complete results of the 2009 Citizen Satisfaction survey are available on www.calgary.ca
